Resume
Professional Overview
Registered Nurse with progressive experience in med-surg, ER, ambulatory care, triage, EMR optimization, and cross-departmental workflow refinement.
Recognized for bridging frontline clinical practice with operational systems thinking to enhance efficiency, regulatory alignment, and patient-centered outcomes.
Background includes multi-industry operational leadership prior to nursing, strengthening enterprise-level awareness within healthcare environments.
Clinical Experience
Lake Region Healthcare – Ambulatory Care RN/Triage RN 2021 – present
- Key contributor in the development and establishment of a Primary Care Triage Nursing Department.
- Designed and refined bridging workflows during transition from Allscripts to EPIC EMR, aligning with enterprise protocols.
- Developed customized EPIC documentation tools (DotPhrases, SmartLists, SmartLinks) supporting multiple departments including RN Case Management, Primary Care, Emergency, and Same Day Surgery.
- Identified enterprise workflow gaps during triage review and collaborated cross-functionally with IT, pharmacy, and specialty departments to implement corrective solutions.
- Developed and implemented structured rabies exposure triage workflow in collaboration with pharmacy and Minnesota Department of Health, including supervisory training and documentation standardization.
- Led COVID-19 triage workflows, screening protocols, medication pathway coordination, and patient education initiatives in high-volume environments.
Sanford Health – Ambulatory Care RN/EPIC Superuser 2019-2021
- Served as EPIC Superuser, providing workflow training and optimization support to ambulatory clinic staff.
- Conducted staff feedback assessments to identify workflow improvement opportunities and educational needs.
- Coordinated chronic disease management initiatives aligned with MIPS quality measures and revenue capture goals.
- Delivered ambulatory triage, patient education, and care coordination in compliance with professional standards and regulatory guidelines.
Perham Health – RN (Med-Surg/OB/ER) 2018-2019
- Delivered comprehensive nursing care across medical, surgical, obstetric, pediatric, and emergency settings.
- Conducted full-spectrum assessments, care planning, interdisciplinary collaboration, and real-time adaptation of care plans.
- Supported patient and family-centered care in a combined hospital/clinic campus model.
Perham Health – ER Technician/CNA/HUC/Registrar 2014-2018
- Progressive frontline experience supporting emergency, inpatient, and obstetric units across multiple roles.
- Strengthened interdisciplinary communication skills through direct patient care, documentation support, admissions coordination, and regulatory processing.
Systems and EMR Contributions
- Designed and implemented customized EPIC documentation tools including DotPhrases, SmartLists, SmartLinks, and SmartBlocks across Primary Care, RN Case Management, Emergency, Same Day Surgery, and Triage Nursing.
- Bridged workflow transitions from Allscripts to EPIC, aligning clinical documentation practices with enterprise protocols before, during, and after EMR conversion.
- Identified e-scribing workflow inefficiencies related to diabetes supply orders and partnered with pharmacy, providers, and IT to implement corrective solutions.
- Refined medication assistance application workflows (Novo Nordisk PAP) to ensure regulatory alignment, patient access continuity, and operational clarity.
- Routinely identified enterprise documentation gaps during chart review and triage encounters, initiating cross-department collaboration to improve system performance.
Operational and Business Foundations
Prior to nursing, I developed extensive experience across financial services, corporate operations, franchise systems, regional healthcare operations support, and small business ownership.
These roles strengthened my fluency in regulatory environments, workflow optimization, revenue awareness, compliance management, and executive-level coordination.
Competencies that now inform my systems-oriented approach within healthcare settings.
- Supported regional operations across 200+ Skilled Nursing Facilities, developing macro-enabled workflow tools that improved scheduling efficiency, regulatory compliance, and operational performance.
- Managed retail and internet banking operations with regulatory oversight and internal training development.
- Orchestrated residential mortgage portfolios ranging from $75,000 to $5,000,000 coordinating underwriting, regulatory compliance, and multi-stakeholder transactions.
- Owned and operated a licensed childcare business generating six-figure annual revenue while maintaining multi-level regulatory compliance.
- Provided executive-level operational support across franchise and corporate environments, strengthening logistics, reporting, and resource management systems.
Licensure and Certifications
- Registered Nurse (MN and ND)
- Public Health Nurse (MN)
- HNB-BC – Holistic Nurse Baccalaureate (AHNCC)
- BLS Provider (AHA)
- CITI Human Subjects Research Certification
Education
- Bachelor of Science in Nursing — Saint Catherine’s University, 2024
- Associate Degree in Nursing — MState
- Associate of Science, Liberal Arts — MState
- AIB Principles of Banking — American Bankers Association